cn99 Privacy Policy

Welcome to cn99. This Privacy Policy ("Policy") explains how personal information of cn99 platform users is collected, processed, stored, and protected. By using this website, you agree to the terms of this Policy. We treat your privacy as our highest priority and follow modern technology and strict internal standards to protect your information.

This Policy applies to users in Bangladesh and is effective for the cn99 website (https://cn99.cam) and all related services.

---

1 What Information Is Collected

cn99 may collect various types of information from users in order to provide its services. This information falls into two main categories:

1.1 Information You Provide Directly

When you create an account on cn99, complete a transaction, or contact our support team, you voluntarily provide the following information:

• Full name and date of birth
• Email address
• Password (stored in encrypted form)
• Payment information (bKash, Nagad, Rocket, Upay numbers — used only for transaction verification)
• Documents required for identity verification (as part of the KYC process)
• Messages and conversation records sent to support

1.2 Automatically Collected Information

When you use the cn99 platform, certain technical information may be collected automatically:

• IP address and device type
• Browser type and version
• List of pages visited and time spent
• Information obtained from cookies and similar tracking technologies
• Game session logs and betting history

---

2 Purpose of Data Collection

cn99 uses your personal information only for specific, lawful, and transparent purposes. We never sell your information or transfer it to unrelated third parties. The main purposes for which your information is used are:

• Creating, verifying, and managing your account
• Processing financial transactions including deposits and withdrawals
• Meeting applicable legal and regulatory obligations (KYC/AML)
• Preventing fraud, money laundering, and unauthorized access
• Providing 24/7 Bengali live chat and email support
• Ensuring the security and performance of the platform
• Improving the user experience and providing relevant offers
• Ensuring responsible gaming and identifying problematic behavior

---

3 Data Storage and Security

cn99 applies industry-standard security measures to protect your information. The key components of our security framework are described below:

3.1 Encryption and Data Protection

• All data transfers are secured through SSL (Secure Socket Layer) encryption
• Passwords are stored using strong hashing algorithms — never stored in plain text
• Payment information is processed using tokenization methods
• Firewalls and intrusion prevention systems are active at the server level

3.2 Retention Period

Your information is retained while your account remains active. Even after an account is closed, information may be kept for a defined period to meet legal obligations (such as AML rules). Once the specified period ends, information is securely deleted or anonymized.

---

4 Data Sharing and Third Parties

cn99 never sells or rents your personal information. However, information may be shared in a limited way in the following specific circumstances:

4.1 Service Provider Partners

Only the necessary information is shared with selected partners for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical services. These partners are required to comply with cn99's privacy standards.

4.2 Legal Obligations

Information may be shared with authorities when required by a court order, government directive, or applicable law. In such cases, we provide only the information that is legally required.

4.3 Fraud Prevention

Information may be exchanged with relevant financial and security organizations to prevent suspicious transactions or fraudulent activity.

---

5 Cookie Policy

The cn99 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the platform's performance and user experience.

5.1 Types of Cookies

• Essential Cookies: These are necessary to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences (such as language settings).
• Analytics Cookies: Help monitor platform usage and improve our services.

You can control or disable most cookies through your browser settings. Please note that disabling certain cookies may limit some functionality of the site.

---

6 User Rights

cn99 believes you should have full control over your own information. To that end, we provide you with the following rights:

• Right to Access: You may request a copy of the information cn99 holds about you at any time.
• Right to Rectification: If any of your information is incorrect or incomplete, you may request that it be corrected.
• Right to Erasure: Where there is no legal obligation to retain it, you may request that your information be deleted.
• Right to Restrict Processing: In certain circumstances, you may request that processing of your information be temporarily suspended.
• Right to Withdraw Consent: You may withdraw consent given for marketing communications at any time.
• Right to Data Portability: You may receive your information in a structured, commonly used format.

To exercise any of the rights listed above, email [email protected] or contact us through our 24/7 live chat.

---

7 Protection of Minors' Information

cn99 provides services only to users aged 21 or older. We do not knowingly collect any personal information from minors. If a user is confirmed to be a minor, their account and associated information will be deleted immediately.

If you suspect that a minor is using our platform, please notify us at [email protected].

---

8 International Data Transfers

cn99 is an international platform. Your information may be processed and stored on servers outside Bangladesh. Regardless of where information is processed, we ensure data protection in line with the standards of this Privacy Policy.

For transfers of data to third countries, we ensure appropriate safeguards are in place, including contractual protections and technical measures for data security.

---

9 Third-Party Websites and Services

The cn99 platform may include content from game providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, etc.). These third parties have their own privacy policies. cn99 is not responsible for the data practices of these external services.

For payment processing, the separate terms and privacy policies of bKash, Nagad, Rocket, and Upay apply. We recommend reading the policy of each service before completing any payment transaction.

---

10 Responsible Gaming and Data

cn99 takes responsible gaming seriously. To this end, we may monitor user gaming behavior and take preventive action if a problematic pattern is identified. Information collected for this purpose is used solely for the protection of the user.

To learn more about responsible gaming, visit our Responsible Gaming page.

---

11 Changes to This Policy

cn99 reserves the right to update this Privacy Policy as needed. If a significant change is made, we will display a notice on the website and update the "Last Updated" date at the top of the Policy. Continued use of the platform after any changes will be considered your acceptance of the updated Policy.

We therefore recommend visiting this page regularly.

---

12 Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any rights regarding your information, please contact us:

• Email: [email protected]
• Live Chat: Get support in Bengali 24/7 through the website

We generally aim to respond to your request within 72 hours.